Return and Cancellation Policy - Petpal

Return and Cancellation Policy
This Return and Cancellation Policy governs the way we
handle return and cancellation of orders. This policy is applicable to
the buyers on our website (

Return Policy
If a buyer is not satisfied with the delivered products which are bought
on our website, he/she can place the request to return the products
delivered in the following cases :

  1. The delivered products are defective in nature or The delivered products have perished/expired.
  2. The delivered products have tampered packaging.
  3. The delivered products are different
    from the ordered products to the extent not permitted by industry
    standard and such different products are sent without the consent of the
  4. In case expiry date of products are not available. customers can request for a return or exchange.

The buyer is supposed to thoroughly check the quality and
specifications when the material is delivered. Return requests will only
be entertained by us after the material is accepted, if the product
delivered is unopened/unused and not tampered with (unless mentioned by
the consumer with the required details)

The customer can also ask for replacement instead of returning the
products. In case, such replacement is not available with PetPal, money
shall be refunded to the customer, in a case where we have collected
the payment for that order earlier. The buyer is obliged to accept such
refunds made. Such refunds will be transferred to the buyer’s account
within 5 – 21 working days after return formalities are completed by the

In case the buyer intends to return the product without any of the
above mentioned valid reasons, the buyer will bear the charges required
to transport the material from seller’s place to buyer’s place and vice

In case the material is returned with any of the reasons mentioned
above, the seller will bear the charges to transport the material from
seller’s place to buyer’s place and vice versa.

Cancellations Policy
Full or partial Cancellations of the order shall be processed only if

  1. The order is yet to be put in transit by the seller
  2. The order is not imported by the seller based on buyers placed order
  3. The materials in the order are not custom made for the buyer

If above condition is satisfied, the order can be partially or fully
cancelled by contacting our customer care. Buyer can either place a call
to our customer care number at 88-8081-8081 or drop us an email at
and request for the partial or full cancellation of their orders. After
the order is partially or fully cancelled, we would refund the
respective amount in the buyer’s account within 7 – 21 working days
after buyer completes the cancellation formalities.


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