FAQ - Petpal


A. How does Petpal delivery work?

We partner with local pet food and accessories distributors and deliver the products to your home. In Hyderabad, we follow a 24-hour delivery policy where you can expect your delivery with no delivery fee paid. In case the product that you ordered is not available, our team shall reach out to you within 24-hours to let you know about it and substitute the unavailable product with a similar one. Please note that for Petpal to go ahead and process delivery, a qualifying order worth Rs. 500, excluding other taxes, is required.

B. Which locations are you serving?

We deliver all over India however the delivery timeline might vary depending on the pincode.

C. When can I expect delivery of the products ordered?

The delivery time for Hyderabad and Bengaluru is 24 hours and in rest of the locations it
takes 3-5 working days excluding any holidays. Our efforts are to speed up the delivery


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